Patient Information

Release Of Information

We encourage patients to have records sent from their physician office to our office. If you are requesting your own records from Steady State Health or require patient records from Steady State Health please contact us at contact@steadystatehealth.org

Medical Records Office

Phone: 360-609-7334
Fax: 877-892-4082
Email: contact@steadystatehealth.org

Billing Information

Obtaining payment for health care services can sometimes be a daunting task. The “system” is extremely complex, with numerous health plan requirements, layers of government regulation, coverage issues, coinsurance amounts and rules about coordination of benefits. Navigating this web of requirements takes a partnership between you, your insurance company and Steady State Health.

OUR COMMITMENT TO YOU

We will:

Verify your eligibility for any services you request at Steady State Health.
Bill your health plan or automobile insurer for covered services before billing you (except for copays, coinsurance or deductibles known at the time of treatment).
Make reasonable efforts to obtain referrals, authorizations and pre-certifications from your health plan.
Communicate with you the information we have gathered on your health plan coverage and out-of-pocket responsibility.
Provide a payment plan – if you are uninsured or have large balances after insurance.
Conduct business with respect, care, teamwork, excellence and commitment to personal best.

YOUR RESPONSIBILITY AS OUR PATIENT

We ask you to:

Provide us with your health plan information.
Know your insurance coverage and what your out-of-pocket expenses are.
Tell us when a service is to be covered by a party other than your health plan (for example, by automobile insurance or workers’ compensation).
Keep us and your insurer up-to-date with your choice of primary care doctor.
Keep us up-to-date with your personal information, including home address, employer information and telephone numbers or if your insurance plan changes.
Pay your copay when you check in for your appointment.
Promptly pay your coinsurance, deductible or other out-of-pocket responsibility.

Patients are responsible for paying charges that are not covered by insurance. Payment is due 30 days from the bill date indicated on the statement. We accept MasterCard, Visa, credit cards.

Medical Interpretation

Oregon Integrated Health strongly encourages the use of interpreters for medical translation. Patients, however, may decline the use of free-of-charge interpreter services. If this occurs, the provider will document that the interpreter services were declined. OIH Policy does not permit minors or family members to be medical interpreters for patients. When you are registering or calling for an appointment, please make sure OIH staff are aware of your need for an interpreter and have record of your primary language. They will then coordinate efforts to ensure that a competent medical interpreter, fluent in English and your primary language, will be present for your appointment(s). Generally, requests for appointments require 72 hours notice but may be expedited based on interpreter availability.

Late or Missed Appointments

Please arrive 10 minutes prior to your appointment time with your paperwork already completed. This will help our staff to have you ready to see your physician on time. New patients must arrive to their first patient appointment 10 MINUTES prior to complete paperwork or have completed paperwork prior to appointment. You may be rescheduled without completed paperwork. Our office will contact your insurance company to verify coverage and benefits. Please verify your coverage and that you are active on your health plan prior to your appointment. Co-payments, Co-insurance, Lab Payments and Deductible amounts are payable at the time of service. We accept Visa, MasterCard. Please note Oregon Integrated Health does not accept cash or checks. Late Appointments are considered if you arrive 10 minutes or more past your appointment. You will be asked to reschedule. We strive to see every patient as close to their appointment time as possible. We ask that you please be courteous of your provider’s valuable time and attention. All “No Show” appointments are tracked within the patient’s medical record. There is a $50.00 fee attached to all “No Show” appointments subsequent to the first offense. Patients will receive a text message notifying of missed daily appointments. If you have pending future appointments these will be cancelled unless you confirm that you will be attending these appointments. Each patient is provided same day opportunity to reschedule. After three (3) missed appointments, the practice may at its discretion choose to discontinue your care. New patients that No Show to their first 2 appointments are discharged from the practice.

Patient Rights and Responsibilities:

Steady State Health strives to care for each of our patients with respect and provide quality healthcare. It is our pledge to provide this care with respect and dignity. In keeping with this pledge and commitment, we present the following Patient Rights and Responsibilities: It is important for you to understand your rights and responsibilities. If you have any questions please call our office manager at 360-609-7334. You may also contact these numbers below if you have any concerns with your care at Steady State Health.
Health Share of Oregon: 503-416-8090.
Trillium Customer Service: 877-600-5472
OHP: 1.800.273-0557
Disability Rights of Oregon 503-243-2081
The Governor’s Advocacy Office (includes DHS): 503-945-6904
As a patient, you have the right to:

Receive compassionate, respectful care in a safe setting.
Competent, considerate and respectful health care, regardless of race, creed, age, sex or sexual orientation.
An individualized treatment plan.
Have your pain evaluated and managed.
Be well informed about your condition, possible treatments and the likely outcomes of these treatments.
Participate in developing and implementing a plan for your care.
Accept or refuse a treatment, as permitted by law.
Be shown consideration for your personal privacy.
Review your medical records and have the information explained to you.
Know that your personal and medical information will be treated as confidential.
Participate in discussion of ethical issues that may arise during your treatment.
Be free from restraint.
If you are not comfortable communicating in English, if you have a hearing impairment, or if you require other auxiliary aids or services you have a right to an interpreter. If you decline the use of an interpreter, OIH may have one present for your provider to ensure accuracy during medical discussions.
File a grievance and be informed of how to do so. Please ask the front desk for our grievance form and information.
Receive a bill that you can reasonably expect to understand. As a patient, you have the responsibility to:
Providing staff with correct and complete name, address, telephone and emergency contact information each time you see your clinician so we can reach you in the event of a schedule change or to give medical instructions.
Providing staff with current and complete insurance information, including any secondary insurance, each time you see your clinician.
Signing a “Release of Information” form when asked so your clinician can get medical records from other clinicians involved in your care.
Telling your clinician about all prescription medication(s), alternative, i.e., herbal or other therapies, or over-the-counter medications you take. If possible, bring the bottles to your appointment.
Asking your clinician questions when you do not understand your illness, treatment plan or medication instructions.
Following your clinician’s advice. If you refuse treatment or refuse to follow instructions given by your health care clinician, you are responsible for any medical consequences.
Keeping your appointments. If you must cancel your appointment, please call the health center at least 24 hours in advance.
Paying copayments at the time of the visit or other bills upon receipt.
Following the office’s rules about patient conduct; for example, there is no smoking in our office.
Respecting the rights and property of our staff and other persons in the office.
Recognize the effect that your lifestyle has on your health. Thank you!